Refund policy

**Refund Policy**

**1. Satisfaction Guaranteed:**

At Afrileads, we are committed to providing you with high-quality products and exceptional customer service. Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.

 

**2. Return Period:**

You may request a refund within 7 days of receiving your order. If Afrileads receives your return request after this period, we may not be able to honor your request.

 

**3. Eligibility:**

To be eligible for a refund, your item must be in the same condition as when you received it, and it must be in the original packaging. Any items that show signs of wear and tear or damage that occurred after the product left our facility will not be eligible for a refund.

 

**4. Return Process:**

- Contact our customer support team at Info@afrileads.com or 0645143481 to initiate your return request.

- Please provide your order number and the reason for your return.

- Our customer support team will guide you through the return process, providing you with a return label and instructions.

- Carefully package the item and send it back to us.

 

**5. Refund Options: **

After receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund. If your request is approved:

- If you paid with a credit or debit card, your refund will be credited back to the original card used for the purchase.

- If you paid via another payment method, we would issue a refund according to the method you used.

 

**6. Shipping Costs:**

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

**7. Exchanges: **

If you wish to exchange your product for a different item, please contact our customer support team. We will assist you in processing the exchange, which may be subject to price adjustments based on the cost of the new item.

 

**8. Lost or Damaged Items: **

If your order is lost or damaged during shipping, please contact us immediately. We will work with you to resolve the issue promptly.

 

**9. Questions and Contact Information: **

If you have any questions about our refund policy or require further assistance, please don't hesitate to contact our customer support team at Info@afrileads.com or 0645143481. We are here to help you.